Account Manager, Population Health

Job Summary

The Account Manager (AM) drives revenue retention and expansion as a key member of DeepHealth's Commercial organization supporting the Population Health product lines. This role directly impacts company growth by owning the post-sales customer lifecycle, managing contract renewals, and identifying upsell/cross-sell opportunities to maximize account revenue and profitability.

As AM, you are accountable for achieving retention targets, expansion quotas, and net revenue retention (NRR) goals across your portfolio. You'll leverage strategic account management to translate DeepHealth's AI solutions into measurable ROI and business outcomes for customers, while systematically uncovering and closing expansion opportunities.

The role demands commercial acumen to identify revenue opportunities, negotiate renewals and expansions, and position DeepHealth as a strategic business partner. You'll build customer relationships to influence buying decisions and align DeepHealth’s solutions to customer’s strategic initiatives. Working cross-functionally with Regional Sales Executives, Clinical Applications, Product, and Services teams, you'll drive account growth and protect revenue while ensuring customers achieve their desired business outcomes.

Success requires strategic account planning, consultative selling skills, and the ability to articulate value propositions that resonate with both clinical end-users and economic buyers. This is a revenue-generating role that combines relationship management with commercial execution to drive sustainable growth.

Essential Duties and Responsibilities 

Retention and Growth: 

•  Generate pipeline and close expansion opportunities through strategic account mining and value-based selling

• Achieve gross and net retention targets and expansion revenue quotas

• Lead commercial negotiations for renewals, price increases, and contract expansions to optimize deal size and terms

• Execute strategic account plans with defined revenue targets, product adoption analysis, and business reviews to maximize account lifetime value

  Account Management:

• Build and maintain strong relationships with key internal and external stakeholders.

• Regularly engage with customers to understand their challenges, goals, and ensure and measure satisfaction. Present solutions that meet customer desired outcomes.

• Provide customers with guidance through short- and long-term strategic planning; continuously being mindful of where DeepHealth may contribute to the client’s long-term business success.

• Drive, measure and document customer satisfaction and loyalty (e.g. NPS, CSAT, CES etc.)

• Identify at-risk client relationships and coordinate internal teams to implement corrective actions.

• Manages and documents Business Review process and scheduled meetings with customer stakeholders.

• Serve as a communication interface between the customer and any other internal DeepHealth divisions.
  
  

Product Expertise:  Develop a deep understanding of the company's product/service offerings. Use this expertise to provide guidance, best practices, and make recommendations to customers.

Customer Advocacy: Act as the voice of the customer within the company. Advocate for customer needs and work towards solutions that address customer concerns. Address customer concerns and issues effectively and coordinate with internal teams to provide timely resolutions.

Strategic Planning & Analysis:

• Maintain accurate records in CRM system and provide regular account status updates

• Analyze account performance data to identify trends and improvement opportunities

• Contribute to sales forecasting and pipeline management

• Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Bachelor’s degree in healthcare, business administration, marketing and/or a related medical field.

• Prior experience in a customer-facing role at a healthcare technology company, preferably in Customer Success, Account Management, or Sales.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-centric approach.

• Proficiency in CRM and/or AM software and data analysis tools.

• Ability to multitask, prioritize, and manage time effectively.

• Strong relationship-building skills.

• Strong attention to detail.

• Proven ability to build and maintain influential customer relationships. 

• Superb verbal and written presentation and communication skills

• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views.

• Gives and welcomes feedback; Contributes to building a positive team spirit.

• Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.

• Ability to travel nationally, international travel may be required on occasion.

Preferred Qualifications:

• A minimum of 3 years working experience as a radiographer/application specialist/MRI specialist or mammographer within a clinical setting.

• Experience as an Account Manager in a healthcare/radiology AI setting.

• Familiarity with Salesforce CRM, Microsoft Suite, Healthcare Applications/Products

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.

• Follows all local, state and federal laws concerning employment to include but not limited to I-9, Harassment, EEOC, Civil rights and ADA.

• Follows OSHA regulations, RadNet and site protocols, policies and procedures.

• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules and maintains satisfactory personal attendance in accordance with RadNet guidelines.

• Consistently adheres to the time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time), drive a vehicle, and utilize other forms of transportation.

Working Environment

A flexible work environment is possible, and may have the ability to work remotely, depending upon location.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Salary: $70,000 - $90,000 per year