Salesforce Administrator

Job Title: Salesforce Administrator

Reports to: Head of Delivery and Implementation

FLSA Status: Exempt

Job Summary

This role is responsible for customizing and managing the Salesforce platform. The role will entail working with stakeholders to define system requirements and to configure the platform to meet business needs. The role will also be responsible for ensuring that users can effectively use the platform by managing user access, data integrity, and security settings.

Essential Duties and Responsibilities 

• Creating and managing user accounts, assigning profiles and roles, managing security settings, and ensuring proper access levels. 

• Customizing Salesforce by creating custom fields, page layouts, record types, workflows, validation rules, and reports to align with business processes. 

• Maintaining data quality by identifying and resolving duplicates, importing and exporting data, and implementing data cleansing procedures. 

• Designing and implementing workflows, process builder, and flows to automate repetitive tasks and streamline business processes. 

• Creating dashboards and reports to provide insights into key performance indicators and business trends. 

• Providing user training on Salesforce features and functionality, troubleshooting issues, and answering user questions. 

• Monitoring system health, performing updates and upgrades, and managing data backups. 

• Gathering business requirements, collaborating with different departments to understand their needs, and translating them into Salesforce configurations. 

• Keeping up-to-date with the latest Salesforce features, updates, and best practices. 

PLEASE NOTE:  This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience Requirements:

• Strong understanding of Salesforce platform functionalities and capabilities

• Excellent analytical and problem-solving skills

• Ability to translate business needs into technical solutions

• Attention to detail and data accuracy

• Strong communication and interpersonal skills to work with different stakeholders

• Basic understanding of data management practices

• Ability to create documentation and training materials 

• 2+ years experience with Salesforce administration or support 

• Experience with Salesforce Sales Cloud and Service Cloud 

• Understanding of Salesforce security models and data management 

• Basic understanding of API integrations and data migration concepts 

• Familiarity with Agile methodologies 

• Experience with ticketing systems and IT service management 

• Excellent communication skills in English, both written and verbal 

• Customer-service oriented mindset 

• Ability to work independently and as part of a team 

Preferred Qualifications:

• Professional certifications related to PACS or healthcare information systems.

• Prior experience working in a hospital or clinical environment.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. 

• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.

• Follows OSHA regulations, RadNet and site protocols, policies and procedures.

• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.

• Consistently adheres to the time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time), drive a vehicle, and utilize other forms of transportation.

Working Environment

Remote

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.