Systems Engineer

Systems Engineer

Job Summary

This role will focus on the support of imaging production AI infrastructure which will involve some tooling and scripting for automation. This role offers broad exposure to systems and processes while working with other departments to ensure systems meet business needs. This role helps with designing, maintaining, and improving IT systems and networks. 

Essential Duties and Responsibilities 

• Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure

• Gather customer requirements and installation environment details for smooth, efficient deployments.

• Provide expert technical support to customers and partners, troubleshooting and resolving incidents.

• Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience

• Be adaptable and available to support customers outside of regular working hours as needed

PLEASE NOTE:  This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Solid knowledge of Linux, networking, security

• Public/private cloud, Kubernetes and container orchestration

• Linux shell and shell scripting, Linux tool chain installation, upgrade and maintenance

• Experience in docker container deployment and troubleshooting

• Familiarity with one or more automation tool stack (Such as Terraform, Ansible, ArgoCD, Jenkins etc)

• Troubleshooting and performance tuning in Linux and applications

• Knowledge of monitoring platforms (Zabbix, GCP/AWS/Azure observability tool stacks)

• Knowledge of project management tool chains such as Jira and source code control via Git

• Working knowledge of authentication, and secrets management

• Knowledge of VPN and tunnels

• Best practices for handling Protected Health Information

• Knowledge and experience of API, integration and data pipelines

• Capacity planning, for both horizontal and vertical scaling on a platform

Quality Standards·      

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. 

• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.

• Follows OSHA regulations, RadNet and site protocols, policies and procedures.

• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.

• Consistently adheres to the time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time).

Working Environment

Remote. This position requires domestic / international travel up to 10%.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.