Systems Engineer: Delivery and Implementation

DeepHealth, a fully owned subsidiary of RadNet, provides AI-powered health

informatics to empower breakthroughs in care delivery. The heart of our portfolio of

solutions, the DeepHealth OS, is a cloud-native operating system that orchestrates all

data to drive value across the enterprise. DeepHealth aims to elevate the radiologist's

role beyond radiology and across the entire care pathway. It empowers all users across

the care continuum with personalized workflows to make work easier and more

meaningful.

DeepHealth leverages advanced AI technologies in breast, lung, and prostate health,

and operational efficiencies to create end-to-end efficiency across the enterprise.

www.deephealth.com

Role Summary

This role will focus on the support of imaging production AI infrastructure which may involve some tooling and scripting for automation. This is a highly flexible role with broad exposure to systems and processes working with a close-knit team.

Essential Duties and Responsibilities 

• Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure.

• Gather customer requirements and installation environment details for smooth, efficient deployments.

• Provide expert technical support to customers and partners, troubleshooting and resolving incidents.

• Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience

• Be adaptable and available to support customers outside of regular working hours (on-call rotation may be required).

Soft Skills:

• Team collaboration and communication

• Proactive

• Comfortable with multiple projects

Required Skills and Qualifications:

• Solid knowledge of Linux, networking, security

• Public/private cloud (ideally GCP), Kubernetes and container orchestration

• Linux shell and shell scripting, Linux tool chain installation, upgrade and maintenance

• Experience in docker container troubleshooting

• familiarity with CI/CD pipeline integrated with automation tool stacks Terraform, Ansible and ArgoCD

• Troubleshooting and performance tuning in Linux and applications

• Knowledge of monitoring platforms (GCP/AWS/Azure observability tool stacks)

• Strongly Desired Skills

• Knowledge of project management tool chains such as Jira and source code control via Gitlab

• Working knowledge of authentication, and secrets management

• Knowledge of VPN and tunnels

• Best practices for handling Protected Health Information

• Knowledge and experience of API, integration and CI/CD pipelines

• Capacity planning, for both horizontal and vertical scaling on a platform

Minimum Qualifications, Education and Experience

• A Bachelor's or Master's degree in Computer Science, Computer Engineering, Science, Math or equivalent experience

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.

• Consistently adheres to the time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Working Environment

Hybrid/Remote

ACCOMMODATIONS

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.