Systems Engineering Manager

Job Summary

Are you a seasoned leader with a passion for driving exceptional service delivery in the healthcare technology space? DeepHealth is looking for a Systems Engineer Manager to champion our Enterprise Imaging and Population Health portfolio. In this critical role, you'll provide strategic direction and operational excellence to our Systems Engineering teams, ensuring our clients receive world-class support and our innovative solutions are seamlessly integrated and maintained.

Essential Duties and Responsibilities 

Team Leadership & Development: Provide visionary leadership and mentorship to Systems Engineering teams, fostering a culture of excellence, collaboration, and continuous learning. Oversee daily operations, manage scheduling, conduct performance evaluations, and provide guidance to ensure optimal team performance.

Strategic Service Delivery: Design, develop, and execute strategic plans for the delivery of technical services and toolchains across our Enterprise Imaging and AI product suite. This includes setting ambitious service goals, monitoring progress, and communicating effectively with Service and Installation Leads.

Customer Experience & Relationship Management: Engage proactively with Professional Services Project Managers during installation efforts to deeply understand customer business objectives and needs, fostering strong, lasting client relationships.

Quality & Operational Excellence: Implement and continuously refine service procedures and systems to enhance delivery efficiency and quality. Regularly evaluate key metrics to gauge customer service quality, identifying areas for improvement and ensuring consistently high service standards.

Regulatory Compliance: Maintain an understanding of regulatory compliance for medical devices, including FDA, ensuring all service activities adhere to required standards.

PLEASE NOTE:  This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Proven experience in Service Management in Medical Imaging or healthcare business.

• Knowledge and understanding of Radiology, including; experience implementing and supporting RIS, PACS, as well as DICOM and HL7 device integrations

• Strong knowledge of service procedures and practices

• Excellent leadership and managerial skills

• Excellent communication and interpersonal skills

• Ability to handle and resolve conflicts (internally and externally) effectively

• Strong problem-solving abilities and attention to detail

• Proven ability to drive the service process and adjust requirements as needed.

• Proven ability to articulate the distinct aspects of services and products.

• Quick decision-making and problem-solving skills

• Understanding of regulatory compliance of medical devices, including FDA, State or local authorities

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. 

• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.

• Follows OSHA regulations, RadNet and site protocols, policies and procedures.

• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.

• Consistently adheres to the time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time).

Working Environment

Remote. This position requires domestic / international travel up to 10%.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.