Technical Support Engineer

Job Summary

As a Technical Service Envoy, you will be responsible for providing remote support for customer systems. This support will include professional communication, technical troubleshooting, and constant learning. Work will involve both simple and complex issues, and the ability to manage time well will be necessary.

This role requires an individual who can confidently pursue understanding of an issue and is detail oriented. Success in this role involves dedication to professional excellence and a desire to grow with the team.

Essential Duties and Responsibilities

· Troubleshoot and resolve customer technical issues, preventing them from occurring again.

· Provide clear and complete answers to customer inquiries, educating where necessary.

· Perform software updates and maintenance when necessary.

· Perform paid On-call shifts to cover work outside of office hours.

· Quickly and fully understand new concepts and ask appropriate questions.

· Drive constant improvement, both for the company and personally.

· Build strong relationships both internally and externally.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

· Experience in customer service or support.

· Significant experience in technical service OR a technical degree.

· Strong troubleshooting capabilities.

· Experience in a Command Line Interface environment OR programming experience.

· Ability to work flexible hours as necessary.

· Strong written and verbal communication skills.

Quality Standards

· Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.

· Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

· Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.

· Follows OSHA regulations, RadNet and site protocols, policies and procedures.

· Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

· Practices universal safety precautions.

· Promotes good public relations on the phone and in person.

· Adapts and is willing to learn new tasks, methods, and systems.

· Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.

· Consistently adheres to the time management policies and procedures.

· Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Working Environment

Remote, with potential need to travel to office once a year as required by management.